Genesys CXA for iPhone app for iPhone and iPad

4.0 ( 2720 ratings )

Business Productivity
Developer: Angel.com

Free

Current version: 1.9.1, last update: 7 years ago
First release : 06 Sep 2012
App size: 143.34 Mb

The Genesys CX Analytics (CXA) app for iPhone gives Genesys CXA users the power to view their IVR and contact center data on the go. This companion app for CX Analytics, powered by MicroStrategy, provides users mobile access to all canned and customized CXA reports. View call volume, task, voice user interface, and custom variable data over a period of time to analyze how callers are interacting with your Genesys Voice Sites. View Queue activity, Queue Statistics, Agent Activity and Agent Statistics data over a period of time to analyze contact center metrics.